Please note: Due to Covid-19 global shipping times have been severely impacted. As such, we're unable to guarantee delivery times. We apologise for this, but since shipping is dependant upon the availability of flights there can sometimes be significant delays. We appreciate your patience.
At present, we offer two options. Flat rate orders ($15) and free shipping orders (for orders over $150) are shipped by Chinapost E-Packet or Airmail. Generally they take 2-4 weeks to arrive to most countries. We also offer EMS shipping, which is generally a week or two faster to most countries. Sometimes parcels can be delayed by Chinese export customs or customs in the destination country. If your parcel hasn't arrived after 60 days, please contact us and we'll chase this up with Chinapost to see if they have any more information. We won't consider a parcel lost until at least 90 days have passed from the date of posting.
Duties, Taxes & Customs
Please note that we cannot be responsible for duties/taxes/additional fees imposed upon parcels entering your country. If you require any specific declaration or information to be included with your parcel please leave a note with your order.
Sometimes customs will open a parcel to inspect the goods. We cannot be responsible for their actions.
If items in your order arrive damaged, please contact us within 7 days. We'll do what we can to help - shipping a replacement or, if none is available, offering a full refund.
If you change your mind, you're welcome to return unused teaware at your own cost. There will be a 20% restocking fee for these items and any import taxes charged for the returned parcel will not be refundable. As a consumable, tea cannot be refunded - I'm sure you'd hope that the tea you receive hadn't been shipped around the world and returned by a previous customer. We wouldn't feel comfortable sending this out too.